Summary: The role of Customer Service Assistant at Network Rail involves providing a customer-focused presence at the station to ensure a safe and efficient environment for passengers, retailers, and train operating companies. This full-time, on-site position in Birmingham is a 6-month contract and requires proactive engagement with station users and compliance with safety standards. The assistant will also handle emergencies and maintain records related to station operations. The position emphasizes excellent customer service and teamwork in a dynamic environment.

Key Responsibilities:

• Provide a highly visible point of contact for station users, delivering customer service to all, including visitors, contractors, retailers, and customers.
• Undertake regular station checks for contractor compliance, security, safety, and equipment, completing relevant paperwork for audits.
• Respond to and record emergencies and incidents involving the public and industry partners.
• Serve as a point of contact for reporting faults within the station, maintaining records and closing actions as needed.
• Assist and provide information to customers traveling throughout the station.
• Check contractors have relevant risk assessments and method statements before issuing Permit to Work.

Key Skills:

• Command of the English language, both written and oral.
• Experience in a customer-facing environment.
• Confidence to handle various situations assertively.
• Ability to work effectively as part of a team.
• Educated to GCSE or equivalent in English and maths (desirable).

Salary (Rate): undetermined

City: Birmingham

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other