Summary: The role of Customer Service Assistant at Network Rail involves providing a customer-focused presence at the station to ensure a safe and efficient environment for passengers and stakeholders. The position requires regular station checks, responding to incidents, and assisting customers with information and services. This is a 6-month contract with a roster-based working schedule from Monday to Sunday in Birmingham. The role emphasizes the importance of customer service and safety compliance within the railway environment.

Key Responsibilities:

• Provide a highly visible point of contact for station users, delivering customer service to all stakeholders.
• Conduct regular station checks for compliance, security, safety, and equipment, completing necessary paperwork.
• Respond to and document emergencies and incidents involving the public and industry partners.
• Serve as a contact point for reporting faults within the station, maintaining records and closing actions as needed.
• Assist and provide information to customers traveling throughout the station.
• Check contractors' risk assessments and method statements before issuing Permits to Work.
• Implement plans to prevent and manage criminal activity on the station in collaboration with authorities.
• Proactively address hazards or unsafe conditions, ensuring proper reporting.
• Fulfill duties as outlined in Emergency Plans.

Key Skills:

• Proficient command of the English language, both written and oral.
• Experience in a customer-facing environment.
• Confidence to handle various situations assertively.
• Ability to work effectively as part of a team.

Salary (Rate): undetermined

City: Birmingham

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other