Summary: The Customer Services Advisor role involves providing exceptional support to customers of a major UK high street bank, focusing on personal lending inquiries. The position is initially for over six months with the potential for permanent employment, requiring on-site work in Newcastle. Candidates must demonstrate strong customer service skills and the ability to work in a fast-paced environment while maintaining accurate customer records.

Key Responsibilities:

• Provide excellent customer service to clients regarding their loan accounts.
• Resolve customer complaints effectively and efficiently.
• Input and maintain accurate information in databases.
• Follow defined processes in a fast-paced environment.
• Ensure compliance with GDPR when managing customer information.
• Collaborate with team members to enhance customer service and identify improvement opportunities.
• Achieve core Key Performance Indicators (KPIs).

Key Skills:

• Experience in customer services.
• Excellent communication skills.
• Ability to resolve customer complaints.
• Attention to detail in maintaining customer records.
• Experience with computer systems.
• Team player with a collaborative mindset.

Salary (Rate): £15

City: Newcastle upon Tyne

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other