Customer Service Team Leader
Posted 2 weeks ago by Hays
£38,000 Per year
Undetermined
Undetermined
Hessle, England, United Kingdom
Summary: This role is for an experienced customer service leader to manage and develop a growing customer service team within a logistics firm in West Hull. The position involves driving team performance, training, and ensuring exceptional service delivery to clients across the UK and Europe. The successful candidate will lead by example and foster a strong team culture while meeting KPIs and SLAs. This opportunity offers a competitive salary and benefits, including ongoing professional development.
Key Responsibilities:
- Manage the UK-based customer service team and drive performance.
- Delegate work and support training and development within the team.
- Act as the point of contact for escalated issues.
- Promote a strong team culture and commitment to exceptional customer service.
- Ensure adherence to KPIs and SLAs.
Key Skills:
- Demonstrable track record of customer service team leadership, preferably in logistics.
- Solutions-focused with a commitment to continual improvement in service delivery.
- Ability to effectively use and train on IT systems, including CRM and Excel.
- Strong leadership skills to motivate and inspire a team of advisors.
Salary (Rate): £38,000.00 yearly
City: Hessle
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Your new company This is a fantastic opportunity for an experienced customer service leader to join a growing logistics firm in West Hull in this exciting opportunity to lead and develop the customer service team. This team is growing and offers excellent potential to support the continual drive for exceptional customer service for their established and new clients across the UK and Europe.
Your new role Reporting in to the Customer Service Manager, you will be responsible for the UK-based customer service team. You will drive the team's performance, delegate work across the team and support with training and development. You will lead by example, demonstrating a commitment to exceptional customer service, a drive towards KPIs and SLAs, be the point of contact for escalated issues and promote a strong team culture.
What you'll need to succeed A demonstrable track record of customer service team leadership, ideally from within a logistics setting. Be solutions-focused and committed to continual improvement in service delivery. Ability to effectively use and train IT systems, including CRM and Excel. Able to motivate and inspire a team of advisors through strong leadership.
What you'll get in return Standard working hours of 8am-4.30pm Mon-Fri (occasional cover required for holidays and weekends) Salary up to £38,000 DOE 22 days annual leave + bank holidays Auto-enrol pension Ongoing CPD
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk