Summary: The Customer Service Supervisor will oversee the daily operations of the department, ensuring a high level of customer service and team performance. This role involves leading and developing a multi-skilled team while supporting the Contact Centre Management in recruitment and training. The position is a temporary fixed-term contract for three months, emphasizing a people-first approach and a commitment to employee well-being. The supervisor will also ensure compliance with health and safety regulations and operational excellence within the branch.

Key Responsibilities:

• Supervise retail operations, resources, and customer service within the branch.
• Manage and develop a multi-skilled team, including conducting regular colleague reviews.
• Deliver structured daily briefings to align team performance with business goals and KPIs.
• Ensure compliance with health and safety legislation and branch standards.
• Promote a customer-first attitude and enhance customer experience through efficient processes.
• Maintain shelf availability and manage stock movement processes effectively.
• Collaborate with operations and sales teams to maximize customer opportunities.
• Ensure operational compliance with financial audits and support growth initiatives.

Key Skills:

• Excellent communication skills for developing customer relationships.
• High levels of focus, energy, and drive.
• Ability to deliver best-in-class customer service.
• Flexibility in day-to-day tasks with strategic thinking capabilities.

Salary (Rate): undetermined

City: Bristol

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Other