Customer Service Specialist
Posted 2 weeks ago by Barclay Simpson
£20 Per hour
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Customer Relations Specialist role involves managing and resolving customer complaints for a financial services organization, ensuring compliance with regulatory requirements. The position requires effective communication and organizational skills to handle customer interactions and maintain accurate records. The ideal candidate will have prior experience in complaint handling within a regulated industry, particularly in financial services. This role offers an hourly rate of £16.72 plus annual leave benefits.
Key Responsibilities:
- Managing and resolving customer complaints within regulatory timescales
- Handling written and verbal customer communications
- Responding to DSARs and regulatory requests
- Maintaining accurate case and workflow records
- Taking ownership of complaints through to resolution
Key Skills:
- Previous complaint handling experience
- Financial services or regulated industry background
- Strong understanding of FCA regulations
- Excellent communication and organisational skills
Salary (Rate): £20.00/hr
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Finance
Customer Relations Specialist | Complaints Handling
Hourly Rate: £16.72 + Annual Leave (c. £32,500 pa)
Ref: AW/44732
We are currently supporting a financial services organisation with the appointment of an experienced Customer Relations Specialist.
Key responsibilities:
- Managing and resolving customer complaints within regulatory timescales
- Handling written and verbal customer communications
- Responding to DSARs and regulatory requests
- Maintaining accurate case and workflow records
- Taking ownership of complaints through to resolution
Requirements:
- Previous complaint handling experience
- Financial services or regulated industry background
- Strong understanding of FCA regulations
- Excellent communication and organisational skills
Please get in touch directly for further details.