Customer Service Representative (UK)
Posted Today by Mouser Electronics
Negotiable
Undetermined
Undetermined
High Wycombe, England, United Kingdom
Summary: The Customer Service Representative at Mouser Electronics in High Wycombe, UK, is tasked with delivering exceptional service by processing orders, quotes, and assisting customers with product information. The role emphasizes customer satisfaction, cross-selling, and maintaining high service standards while supporting local teams. Candidates should possess relevant experience and strong communication skills, with a focus on problem-solving and organization. This position offers a permanent contract in a friendly, international environment with competitive benefits.
Key Responsibilities:
- Process customer orders, quotes, and returns with a focus on service excellence.
- Follow up with customers to ensure satisfaction and resolve concerns.
- Provide information on product availability and assist with cross-selling and up-selling.
- Research and expedite customer orders, ensuring delivery and quality meet requirements.
- Support local Customer Service teams and assist other teams as needed.
- Fill requests for catalogs, information, or samples.
- Perform other duties as assigned.
Key Skills:
- One or more years of experience in a customer service role or equivalent education/experience.
- Strong commitment to customer service and quality standards.
- Professional verbal and written communication skills in English; additional languages are a plus.
- Proficient in MS Office; experience with other systems is a plus.
- Ability to work with multiple currencies for international orders.
- Strong analytical, problem-solving, and negotiation skills.
- Excellent planning and organization skills.
- Self-motivated, result-oriented, and a good team worker.
- Initiative to expand knowledge relevant to the position.
Salary (Rate): undetermined
City: High Wycombe
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Sales
We keep on growing. Grow with us! For the expansion of our team in High Wycombe, UK we are in search of an engaged and competent person at the earliest possible date for the position of Customer Service Representative (f/m/d)
What To Expect
The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer. Generates new and repeat business through customer service initiatives. Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence. Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise. Provides information regarding availability of in-stock and out-of-stock items. Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items. Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly. Confirms special handling orders are expedited. Fills requests for catalogs, information or samples. Supports local Customer Service teams, and provides support for other teams when needed. Other duties as assigned.
What We Are Looking For
one or more years' experience in a customer service role, or equivalent combination of education and experience. Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality. Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics. Professional verbal and written communication skills in English, able to apply them in a telephone environment; additional languages are a plus. Proficient in MS Office; experience with other systems are a plus. Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders. Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Demonstrates profound planning and organization skills and works very structured. Accountable and integer, energetic personality. Self-motivated and result-oriented and a good team worker (cross-cultural). Takes initiative to expand knowledge for position utilizing all available sources.
What We Offer
A good work place in an international, friendly environment. Competitive payment with good social benefits. Good development opportunities. Permanent contract.
This Position Is Located At Our UK Office
Mouser Electronics Artisan Building Hillbottom Road High Wycombe Bucks. HP12 4HJ United Kingdom
If you are a highly motivated individual with desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, please apply online.
For further information please refer to jobs.EMEA@mouser.com.
Category: Sales/Customer Service
Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or hr@mouser.com . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications. Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE . If you would like more information on your EEO rights under the law, please click HERE .