Customer Service Representative

Ready to take a fresh step in your career? Customer Services Representative – UK FMCG Location: Old Windsor, United Kingdom Contract: Permanent, Full-time Work model: Office-based Team: Plan & Deliver | Supply Chain Management

For more than 100 years, Perfetti Van Melle has been creating some of the world’s most loved candy brands — with the help of 19,000+ colleagues worldwide. From Mentos to Chupa Chups , our brands bring joy every day. Our colleagues in the Plan & Deliver (Supply Chain) team are eager to team up with you to ensure everyone can enjoy our delicious freshmakers and sweets every single day.

Where We Need You As Customer Services Representative , you will play a key role in supporting effective supply chain management through end-to-end customer order management. Acting as a vital link between customers, sales, logistics partners, and internal teams, you’ll help deliver outstanding service while ensuring smooth order-to-invoice processes. This role is office-based in Old Windsor, supporting close collaboration with internal teams and partners. Following a successful probation period, flexible hybrid working opportunities may be available.

Your Core Responsibilities At a Glance

• Manage customer orders from receipt through to dispatch and invoicing, including EDI orders
• Investigate and resolve customer enquiries related to stock availability, deliveries, pricing, and product information
• Process claims, returns, damages, and credit notes in collaboration with Finance
• Maintain accurate customer master data and sales conditions in SAP
• Act as a daily point of contact for customers, sales teams, and 3PL logistics providers
• Contribute to supply chain KPIs, continuous improvement initiatives, and cost-saving projects
• Build strong working relationships with customers and internal stakeholders to meet service level targets

The ingredients of Perfetti Van Melle – is this your flavor? We are Taste Makers in Candy ! As the third-largest confectionery company in the world — and the second in Europe — we’re on a journey to become the very best at making candy. And we need great colleagues to make that happen.

What Makes Us Unique Empowering – Growth and development opportunities tailored to you Fun – A family-like culture, team events, and yes… a candy company! Innovation – Active engagement in health, sustainability, and food safety Dynamic – Operations in 30+ countries and a business that’s always evolving

The Ideal Recipe For Our New Customer Services Representative

• At least 3 years’ experience in an FMCG Customer Service role
• Strong understanding of end-to-end supply chain processes, KPIs, and operations
• Experience working with 3PL warehousing and logistics providers
• Proficient in SAP (SAP S/4HANA preferred) and confident with Excel
• A customer-first mindset with excellent communication and problem-solving skills
• Fluent in spoken and written English
• Comfortable working on-site and commuting daily to our Old Windsor office

What we offer Competitive salary + bonus 8% company-paid pension Private medical insurance, dental cover, life assurance, and income protection 27 days annual leave (plus bank holidays) A beautiful office overlooking the River Thames in Old Windsor Flexible hybrid working opportunities after probation A supportive, inclusive culture where your contribution truly matters

Want a taste of more? If this role sounds like a sweet next step and you’re ready to elevate our Supply Chain team, we’d love to meet you. At Perfetti Van Melle, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow. Ready to shape the future of sweets? Apply now and help us create even more sweet moments!