Customer Service Representative
Posted 2 days ago by TRS Consulting Services Limited
£19 Per hour
Undetermined
Hybrid
High Wycombe, England, United Kingdom
Summary: The Customer Service Representative (Service Coordinator & Sales Administrator) role in High Wycombe involves supporting a global manufacturer of electronic equipment by managing customer inquiries, processing orders, and coordinating service quotations. This position requires a professional with experience in sales administration or service coordination, who can thrive in a hybrid working environment. The role is crucial for maintaining customer satisfaction and ensuring efficient service delivery. It is a three-month contract with a focus on teamwork and effective communication.
Key Responsibilities:
- Receiving customer enquiries by telephone and e-mail
- Preparation of offers for pre-sales and after-sales
- Order processing (order entry, invoicing)
- Returns and complaints management
- Preparation, submission and follow-up of service quotations
- Processing customer orders in consultation with other departments & service areas
- Coordination of parts deliveries with customers and field staff
- ERP & CRM system data processing
Key Skills:
- Professional administrative experience in Service Sales, Sales Support, Customer Services, Supply Chain or Service Coordination
- Experience and knowledge of ERP & CRM systems, such as Sales Force
- Very good written and spoken English
- Strong communication skills
- High level of commitment with a focused and customer-oriented approach to work
- Ability to work in a team and an interest in getting actively involved
- Good time management, flexibility and multitasking skills
Salary (Rate): £19.00/hr
City: High Wycombe
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Customer Service Representative (Service Coordinator & Sales Administrator) High Wycombe £18ph - £20ph (Three Month Contract) Monday – Friday, 9am to 5pm
An excellent opportunity for an experienced Sales Administrator or Service Coordinator to join a global market-leading manufacturer of electronic equipment
The Company – Service Coordinator / Sales Administrator
My client is a worldwide leading manufacturer of technically advanced capital equipment. This organisation is trusted by professionals to deliver ‘best in class’ product solutions across their key markets. With global representation in over 80 countries, this organisation operates at the forefront of technology and innovation, with an unrelenting commitment to research and development, world class manufacturing facilities and the recruitment of good people central to their future success.
The Role – Service Coordinator & Sales Administrator
Following expansion, this market leading company now seeks to recruit a dedicated Sales Administrator & Service Coordinator, responsible for a number of key tasks from their UK Head Office.
Full responsibilities include:
- Receiving customer enquiries by telephone and e-mail
- Preparation of offers for pre-sales and after-sales
- Order processing (order entry, invoicing)
- Returns and complaints management
- Preparation, submission and follow-up of service quotations
- Processing customer orders in consultation with other departments & service areas
- Coordination of parts deliveries with customers and field staff
- ERP & CRM system data processing
Your Background - Service Coordinator & Sales Administrator
To succeed in this exciting ‘hybrid’ role, you will need the following experience or background:
- Professional administrative experience in the field of Service Sales, Sales Support, Customer Services, Supply Chain or Service Coordination
- Experience and knowledge of ERP & CRM systems, such as Sales Force
- Very good written and spoken English
- Strong communication skills
- High level of commitment with a focused and customer-oriented approach to work
- Ability to work in a team and an interest in getting actively involved
- Good time management, flexibility and multitasking skills
This vacancy is being advertised by TRS Consulting Services Limited. The services advertised by TRS Consulting Services Limited are those of an employment agency and / or employment business.