Customer Service Representative III
Posted 3 days ago by 1750841748
Negotiable
Outside
Hybrid
USA
Summary: The Caption Care Operations Specialist plays a crucial role in the Caption Care Operations team, focusing on enhancing service excellence through various operational tasks. This includes patient outreach, scheduling, and supporting client teams, all aimed at improving early disease detection using AI technology. The position requires collaboration within the operations team to develop features that enhance patient engagement and service delivery. The role is designed to ensure that the Caption Care program effectively identifies heart disease at earlier stages.
Key Responsibilities:
- Monitor processes for outreach and engagement of patients in the Caption Care service.
- Contribute to activities within the broader operations team.
- Contribute to Operations teams activities to build outreach and engagement features in the Caption Care platform.
- Support operations to outline needs and make recommendations regarding scheduling/call center requirements and features.
- Perform other duties as assigned.
Key Skills:
- Bachelor's degree in business or related field preferred.
- 3-5 years experience in a call center environment.
- Proficient with Microsoft 365 or similar software.
- Ability to work independently.
Salary (Rate): £15.00/hr
City: Wauwatosa
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Summary:
The Caption SBU focuses on clinical applications that aid in early disease detection, using AI to assist in conducting ultrasound scans. Caption Care is a turnkey, end-to-end echo program that leverages Caption AI technology platform to deliver convenient, cost-effective echocardiograms in any care setting to identify heart disease earlier before undiagnosed issues become serious.
The Caption Care Operations Specialist works within the Caption Care Operations team and contributes to initiatives and tasks to ensure service excellence. They include but are not limited to integration tasks, scheduling, Client team support, Inbound and outbound calling for patients and key initiatives.
Responsibilities:
- Monitor processes for outreach and engagement of patients in the Caption Care service.
- Contribute to activities within the broader operations team.
- Contribute to Operations teams activities to build outreach and engagement features in the Caption Care platform.
- Support operations to outline needs and make recommendations regarding scheduling/call center requirements and features.
- Perform other duties as assigned.
Qualifications:
- Bachelor s degree in business or related field preferred
- 3-5 years experience in a call center environment.
Desired Skills:
- Proficient with Microsoft 365 or similar software.
- Ability to work independently.
Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $21.43 /hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
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