Customer Service, Personal Banker - Fixed Term Contract

Summary: Join as a Customer Service, Personal Banker in Basingstoke, where you will support branch customers in achieving their financial goals while enhancing their banking experience. This role involves proactive customer engagement and completing general banking requests. You will receive training and support to achieve a Foundation Certificate in Responsible Banking. The position is offered as a fixed-term contract ending on 30th November 2025.

Key Responsibilities:

• Provide outstanding service as the first point of contact for customers in the branch.
• Engage in proactive conversations to understand customer needs and assist with banking requests.
• Complete general banking tasks such as payments, balance inquiries, and transfers.
• Educate customers on various banking options and services available.
• Identify opportunities to assist customers with simple financial products and collaborate with other teams for a seamless experience.

Key Skills:

• Motivated and driven with a customer-centric approach.
• Strong communication skills to explain products and procedures clearly.
• Attention to detail and a passion for customer service.
• Ability to thrive under pressure and improve service continuously.
• Strong interpersonal skills and teamwork capability.
• Commitment to developing new skills and responsibilities.

Salary (Rate): 26010

City: Basingstoke

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: fixed-term

Seniority Level: Entry Level

Industry: Other