Customer Service – Personal Banker (6 months)

Summary: The role of Customer Service, Personal Banker in Lerwick involves guiding and supporting branch customers to achieve their financial goals while enhancing their banking experience. The position requires proactive engagement with customers, assisting them with banking requests, and promoting financial products. This part-time role includes comprehensive training and the opportunity to earn a Foundation Certificate in Responsible Banking.

Key Responsibilities:

• Serve as the first point of contact for customers in the branch, providing outstanding service.
• Engage in proactive conversations to understand customer needs and assist with banking requests.
• Complete general banking tasks such as payments, balance inquiries, and transfers.
• Educate customers on various banking options and services available.
• Identify opportunities to assist customers with simple financial products and collaborate with other teams for a seamless experience.

Key Skills:

• Motivated and driven with a customer-centric approach.
• Strong communication skills to convey product benefits clearly.
• Attention to detail and a passion for customer service.
• Ability to thrive under pressure and improve service continuously.
• Strong interpersonal skills and teamwork capability.
• Commitment to developing new skills and responsibilities.

Salary (Rate): 26010

City: Lerwick

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: Other