Customer Service – Personal Banker (12 months)

Customer Service – Personal Banker (12 months)

Posted 1 day ago by NatWest on CVLibrary

Negotiable
Undetermined
Onsite
PA77 6UH

Summary: Join as a Customer Service Personal Banker in Scarinish, Isle Of Tiree, where you will support branch customers in achieving their financial goals. You will enhance the customer banking experience through proactive engagement and accurate service delivery. This part-time role requires a commitment to customer service and offers training towards a Foundation Certificate in Responsible Banking.

Key Responsibilities:

  • Act as the first point of contact for customers, providing outstanding service in every interaction.
  • Engage in proactive conversations to understand customer needs and assist with banking requests.
  • Complete general banking tasks such as payments, balance inquiries, and transfers.
  • Educate customers on various banking methods and services available.
  • Identify opportunities to assist customers with simple financial products and collaborate with other teams for a seamless experience.

Key Skills:

  • Motivated and driven with a customer-centric approach.
  • Strong communication skills to convey product benefits clearly.
  • Attention to detail and ability to thrive under pressure.
  • Strong interpersonal skills and teamwork capability.
  • Commitment to developing new skills and responsibilities.

Salary (Rate): 26010

City: Scarinish

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: Other