Customer Service Officer

Summary: The Customer Service Officer role based in North London involves providing exceptional service within the social housing sector. The position requires handling calls, managing cases, and addressing customer queries while ensuring compliance with data requirements. This is a temporary, ongoing position with a hybrid working arrangement.

Key Responsibilities:

• Follow call handling procedures for making and recording calls
• Make contact with allocated cases
• Input all gathered data onto local and national systems
• Complete internal case reporting forms
• Meet data return requirements
• Prioritise new and ongoing cases
• Allocate cases as required
• Address customer queries and support those with accessibility needs
• Identify and flag any high-risk or safeguarding concerns during contact
• Attend regular contact tracing meetings

Key Skills:

• Experience in customer service, particularly in social housing
• Strong communication skills
• Ability to manage and prioritize multiple cases
• Proficient in data entry and reporting
• Understanding of safeguarding and high-risk identification
• Familiarity with local and national systems for data management

Salary (Rate): £18.42 hourly

City: North London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other