Summary: The Customer Service Executive (CSE) for the Contact Centre is tasked with delivering prompt and personalized service to customers in Singapore, addressing queries related to a wide range of consumer financial products. The role requires adherence to bank policies and local regulations while striving for first call resolution and enhancing customer experience through effective communication and follow-up. The position also involves educating customers on self-service banking options and optimizing customer satisfaction through service and sales skills.

Key Responsibilities:

• Handle calls and emails promptly by providing accurate and timely information, alternatives, and solutions to customers on products and services
• Respond to customers' queries and concerns with the aim of achieving first call resolution
• Follow up promptly with customers to resolve issues
• Provide customers' feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels
• Perform after-call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Key Skills:

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to speak and write good English
• Ability to speak Mandarin is a must (to support the Mandarin speaking customer segments)
• Able to work in a fast-paced and demanding environment
• Able to commit to 24/7 rotating shift work, needs to be comfortable working night shift
• Will be required to work 5 days in a week, including weekends and public holidays
• Those without experience are welcome to apply
• Banking experience will be an advantage
• Permanent opportunities will be possible as well

Salary (Rate): undetermined

City: Singapore

Country: Singapore

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other