Customer Service Executive - Cadishead
Posted 2 weeks ago by CSG
Negotiable
Undetermined
Undetermined
Manchester, England, United Kingdom
Summary: The Customer Service Executive role at CSG in Cadishead involves providing administrative support to the operational depot while promoting sustainable waste management practices. The position requires effective communication and coordination across various business sections to ensure compliance with health and safety policies and meet customer service level agreements. Candidates should be highly organized, self-motivated, and capable of working under pressure in a busy environment. This role offers opportunities for personal and professional development within a supportive company culture.
Key Responsibilities:
- Provide administrative support to the operational depot.
- Ensure compliance with the Group’s Health and Safety policy and behaviours.
- Update in-house computer database and operating system with relevant data.
- Handle day-to-day administration tasks, including answering inbound calls and emails.
- Generate quotations and manage them through to order stage.
- Handle customer complaints and act accordingly.
- Follow all aspects of the order process, including booking transport and disposal.
- Raise appropriate paperwork for all contracts under the division's responsibility.
- Assist with end-of-month tasks within the given timescale.
- Communicate and coordinate effectively with all sections of the business.
- Take ownership of customer calls and orders, distributing them to relevant sections.
- Ensure personal responsibilities under the Group’s H&S policy are understood.
- Demonstrate high levels of service and professionalism to customers.
- Adopt a proactive and focused approach to all activities.
Key Skills:
- Highly organized and self-motivated.
- Confident communicator.
- Computer literate.
- Excellent team working skills.
- Ability to work under pressure in a busy environment.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Description
Location: Cadishead
Salary: Competitive
Role Type: Full Time
Hours: 40
Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive. Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations. We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values it’s people, you’ll find CSG is a great place to be.
Benefits Of a CSG Employee
- Annual bonus scheme for all employees.
- Long Service Award.
- Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
- Employee referral bonus scheme.
- Attractive Pension Plan.
- Share Options – buy into our family future.
- Company perks for retail outlet discounts and more.
- Further development opportunities through in-house, external training and apprenticeship schemes.
- Company health care cash plan – dental / opticians / physio / online GP etc.
- 33 days holiday inclusive of public bank holidays.
- Holiday Buy and Sell Scheme.
Role Accountabilities
- To provide administrative support to the operational depot.
- Ensure compliance with the Group’s Health and Safety policy and behaviours.
- Demonstrate CSG performance behaviours.
- Update in-house computer database and operating system as appropriate with all relevant data.
- Provide operational and administrative support which include day to day administration tasks, answering inbound calls and emails, generation of quotations and following them through to order stage and the handling of any complaints and acting on them accordingly.
- Ensure all aspect of the order process are followed, booking transport, booking disposal, generation of compliment paperwork and labels if required.
- Raise appropriate paperwork for all contracts under the responsibility of the division.
- Provide administrative support on ad hoc tasks as requested
- Ensure customer confidentiality within all tasks.
- Assist with the completion of all the relevant tasks for ‘end of month’ within the timescale given for the division.
- Effectively communicate and coordinate with all sections of the business to meet tasks, deadlines and agreed customers SLAs & KPIs.
- Take ownership of customer calls and orders distributing to relevant sections of the business
- Coordinate other calls and activities as required or requested.
- Ensure personal responsibilities under the Group’s H&S policy are understood.
- Act in a manner that keeps yourself and your colleagues safe at all times.
- Demonstrate and provide the highest levels of service and professionalism to internal and external customer
- Be proactive and adopt a focused approach to all your activities.
- Communicate clearly at all levels within the business.
Person Specification
The Candidate
- Highly organised, ambitious and self-motivated
- A confident communicator
- Computer literate
- Excellent team working skills.
- Ability to work under pressure in a busy environment.
CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces. If you think that you are the person for this role and would like to find out more about Cleansing Service Group Ltd, please visit our website below.
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