Customer Service Executive - Benelux Fixed Term

Summary: The Customer Service Executive for the Benelux region will provide exceptional customer service to wholesale clients primarily in Dutch and French, while also supporting other regions. This role involves handling inquiries, offering solutions, and maintaining high service standards through various communication platforms. The position is a fixed-term contract for 12 months, requiring fluency in Dutch, French, and English. The candidate will contribute to team performance and uphold the company's culture of inclusivity and collaboration.

Key Responsibilities:

• Provide first-class customer service to wholesale customers in the North Europe region via phone, email, and B2B platform communications.
• Assist Benelux wholesale customers primarily in Dutch (80%) and French (20%), with occasional support for other regions.
• Handle cross-category inbound inquiries and proactively offer alternative solutions or products.
• Action proactive outbound campaigns regarding product information, events, and service initiatives.
• Support customers in navigating the B2B platform and aftersales processes.
• Maintain a high level of proactive service and exceed customer expectations.
• Collaborate with team members and other departments to achieve departmental KPIs.
• Stay updated on product releases and communications from EssilorLuxottica.

Key Skills:

• Strong customer service skills, including active listening and problem-solving.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and website navigation.
• Experience with SAP and/or Customer Relationship Management systems, Genesys Cloud preferred.
• Professional attitude and excellent telephone manner.
• Self-motivated, organized, and willing to learn.
• Team player with the ability to contribute to group discussions.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other