Customer Service Desk Coordinator
Posted 4 days ago by Trinity College London
Negotiable
Undetermined
Hybrid
London, England, United Kingdom
Summary: The Customer Service Desk Coordinator at Trinity College London serves as the primary contact for teachers, students, and partners, ensuring a professional and supportive customer experience. This role involves managing inquiries through various channels, including phone, email, and social media, while maintaining high customer satisfaction standards. The position is a fixed-term contract ending in September 2026, requiring a customer-focused mindset and strong communication skills. The role is based in London with hybrid working arrangements.
Key Responsibilities:
- Act as the first point of contact for inquiries from teachers, students, candidates, testing centres, and partners.
- Manage customer inquiries across multiple channels including ticketing systems, phone, email, live chat, and social media.
- Resolve queries efficiently while maintaining high standards of customer satisfaction.
- Support learners, educators, and partners globally.
Key Skills:
- Proven experience in customer service or contact centre environments.
- Strong communication skills, both written and verbal.
- Proficiency with IT systems, including ticketing tools.
- Ability to prioritise tasks and adapt quickly in a fast-paced environment.
- A positive, proactive approach and collaborative team spirit.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Contract: Fixed term, full-time
Location: London (hybrid-working)
Closing date: 26 September 2025
About The Role
As Customer Service Desk Coordinator, you will be the first point of contact for Trinity College London’s teachers, students, candidates, testing centres and partners. In this role, you’ll play a key part in shaping the customer experience, ensuring that every interaction is professional, timely and supportive. You’ll manage enquiries across multiple channels including our ticketing system, phone, email, live chat and social media - helping to resolve queries efficiently while maintaining high standards of customer satisfaction. Your work will directly support learners, educators and partners around the world, making a real difference every day. This is a fixed term contract ending in September 2026.
About You
We are looking for someone with proven experience in customer service or contact centre environments and a genuine passion for helping people. A customer-focused mindset, strong communication skills and a commitment to delivering high-quality service are essential.
Other Key Skills And Qualities Include
- Proficiency with IT systems, including ticketing tools
- Ability to prioritise tasks and adapt quickly in a fast-paced environment
- Strong written and verbal communication skills
- A positive, proactive approach and a collaborative team spirit
If you thrive in a dynamic, people-focused environment and enjoy making a real difference for customers, this role could be perfect for you!
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence. We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse. Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK. All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent. Our data protection policy can be viewed in full here.