Customer Service Associate
Posted 2 weeks ago by Wiraa
Negotiable
Undetermined
Undetermined
England, United Kingdom
Summary: The Customer Service Associate role at Co-op involves providing excellent service in the Lostwithiel store, with a commitment to community and customer care. The position requires flexibility in working hours and offers 12 hours of work per week. Employees will be part of a supportive team focused on delivering a positive shopping experience. Co-op emphasizes inclusivity and offers various benefits to its staff.
Key Responsibilities:
- Provide friendly, thoughtful service on the shop floor and at the tills
- Support colleagues and contribute to team problem-solving
- Keep the store clean, safe, and fully stocked
- Support the introduction of new products and store initiatives
- Get involved in community-based activities and events
Key Skills:
- Strong interpersonal and teamwork skills
- Ability to adapt to changing tasks and store needs
- Flexibility with shift timings (including early mornings and late evenings)
- Must be aged 18 or over (due to shift requirements before 6am or after 10pm)
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
About The Company
Co-op is a unique, purpose-led organisation with a strong commitment to values and community. For over 175 years, we’ve been making a difference in local communities and championing fairer ways of doing business. From retail and funeral care to insurance and legal services, we’re focused on making a positive impact. At the heart of it all are our colleagues, and we’re committed to supporting them through life’s ups and downs with policies and benefits that lead the way in the industry. When you join Co-op, you become part of a team that believes in fairness, respect, and opportunity for everyone. With full training, market-leading benefits, and a genuinely supportive environment, this is more than just a job — it’s a chance to belong and contribute to something meaningful.
About The Role
We’re currently hiring for a Customer Service Associate in our Lostwithiel store. This role offers 12 hours per week, with varied shifts including early mornings, afternoons, evenings, and weekends. You’ll be part of a friendly, customer-focused team delivering excellent service and supporting store operations.
Your Responsibilities
Provide friendly, thoughtful service on the shop floor and at the tills
Support colleagues and contribute to team problem-solving
Keep the store clean, safe, and fully stocked
Support the introduction of new products and store initiatives
Get involved in community-based activities and events
This Role Is a Great Fit For Individuals Who
Care deeply about customer service
Have strong interpersonal and teamwork skills
Can adapt to changing tasks and store needs
Are flexible with shift timings (including early mornings and late evenings)
Are aged 18 or over (due to shift requirements before 6am or after 10pm)
What We Offer
30% Co-op product discount and 10% off other brands
Pension scheme with up to 10% employer contribution
31 days holiday (including bank holidays, pro rata)
Wagestream app for pay flexibility
Virtual healthcare support for you and your family
24/7 employee assistance programme
Full, paid training with opportunities for career development
Access to work schedules via mobile, three weeks in advance
Cycle-to-work scheme
Equal Opportunity
Co-op is committed to building a workplace where everyone feels respected, valued, and able to reach their full potential. We celebrate diversity in all its forms and are proud to be an inclusive employer. We welcome applications from people of all backgrounds, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or socio-economic background. We believe that a diverse and inclusive workplace makes us stronger, more innovative, and better able to serve our communities.