Summary: The Customer Service Apprenticeship at Legal & General in Cardiff offers individuals the opportunity to gain a professional qualification while working in a dynamic customer service environment. The role involves engaging with customers and colleagues, maintaining records, and resolving inquiries, all while receiving comprehensive training and support. Apprentices will complete a Level 2 Apprenticeship in Providing Financial Services over a 15 to 18-month period, with a hybrid working arrangement following initial training. Successful candidates will also benefit from a promotion and pay rise upon completion of the apprenticeship.

Key Responsibilities:

• Engage with colleagues and customers regularly, performing administrative and processing tasks.
• Handle correspondence from internal and external customers, ensuring they are updated on progress.
• Maintain and update individual customer and client records.
• Collaborate with team members to resolve customer inquiries and issues efficiently.

Key Skills:

• Aged 16 or over and residing in Wales, without a degree qualification.
• Willingness to learn and a positive attitude.
• Strong communication and administration skills.
• Confidence in using desktop or laptop computers and proficiency in MS Office.
• Passion for helping customers in various personal circumstances.

Salary (Rate): 22050

City: Cardiff

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: Other