Customer Service Apprentice

Full time, Apprenticeship (up to 18 months) Become a Customer Service Apprentice within our fast-paced Customer Service team to learn and grow the skills that you need to realise your potential. From experience working a full-time role in the largest global organisation in the industry to gaining real-life experience and gaining a recognised qualification all while earning a generous wage an apprenticeship with MSC really is the way forwards. The successful candidate will be trained to provide excellent customer service and complete effective administration of all required tasks while working in a busy and investigating environment. This is an 18-month programme gives you the skills and knowledge within MSC to build a foundation to the career that you want.

What an apprenticeship at MSC means We’ll support in giving you the tools you need to learn and develop whilst gaining a qualification and all-important vocational experience. This will give you the chance to collaborate with other departments and gain a wider understanding of working for a global company. In this time, you’ll be able to absorb our culture, network with others and develop yourself in a core area of our business.

Skills and experience you’ll bring to us We are looking for people who are passionate about providing high level customer service and wanting to start their career in this area. It is important that you are a team player, great listener and communicator as this is what our Customer Service team is all about. You will need to be self-motivated, a problem solver and have enthusiasm to learn and develop in your career. We believe the successful Customer Service Apprentice should have the following personal qualities:

• Close attention to detail
• Enthusiastic
• Punctual
• Adaptable
• Great Communicator
• Problem Solver

Applicants who apply should hold a good level of English and Maths (GCSE 4 or above; Functional Skills L2) Have a basic understanding of Microsoft Office and Outlook. Preferred applicants will hold previous relevant professional experience, but this is not a requirement.

What you can expect During your apprenticeship at MSC you will rotate amongst 6/8 Customer Service Teams and you will become a member of the team on specially selected areas. You will be given a mentor from MSC Customer Services who will meet with you regularly. You will gain extensive skills and experience whilst completing your Apprenticeship. You’ll be supporting the wider team and business with day to day activities, providing a valuable experience for our customers, completing tasks with a variety of skillsets.

In the apprenticeship, you will also participate in:

• Handling customer queries in a professional manner & ensure timely resolution.
• Processing data accurately in a timely manner ensuring that process and procedures are followed.
• Maintaining information on internal systems
• Providing support to the customer service teams as required
• Meeting targets as specified.
• Building relationships with teams throughout MSC

If you’re ready to take the first step into a career in Customer Service, please apply now. The Customer Service Apprenticeship selection process will take place in a few stages. Applications will initially be reviewed as part of a shortlisting process. Candidates who are successful at this stage will be invited to progress through the following steps:

• An initial Microsoft Teams interview, expected to take place at the end of June 2026
• A selection day held at MSC Head Office on Monday 13th or Wednesday 15th July 2026* *If you are not able to attend one of the selection days, sadly we cannot accept your application

WHAT WORKING FOR US MEANS We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers. We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment. Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.