Customer Service and Sales Admin
Posted 7 days ago by Michael Page
Negotiable
Undetermined
Onsite
Halifax, Yorkshire, UK
Summary: The Customer Service and Sales Admin role focuses on enhancing customer relations and supporting sales operations with an emphasis on efficiency and accuracy. This temporary position, based in Halifax, is suited for individuals who thrive in a fast-paced environment. The role involves managing customer inquiries, processing sales orders, and maintaining accurate records. Candidates will also assist with stock management and support promotional activities within the FMCG sector.
Key Responsibilities:
- Manage inbound customer enquiries via email and phone, ensuring prompt and accurate responses.
- Process sales orders efficiently, liaising with internal teams to ensure timely dispatch.
- Maintain up-to-date records of customer interactions and sales data.
- Assist with stock management and monitor inventory levels to avoid shortages.
- Coordinate with the sales team to support promotional activities and campaigns.
- Resolve customer complaints professionally, aiming for positive outcomes wherever possible.
- Prepare reports summarising sales performance and customer feedback for the management team.
- Support other administrative tasks as required within the Customer Service department.
Key Skills:
- Previous experience in a customer service or sales support role, ideally within the FMCG industry.
- Strong organisational skills and attention to detail.
- Knowledge of Sage would be advantageous.
- Proficiency with Microsoft Office and familiarity with CRM systems.
- Excellent communication skills, both written and verbal.
- A problem-solving mindset and the ability to handle challenging situations calmly.
- A proactive approach to work and the ability to manage multiple tasks effectively.
Salary (Rate): £16.20 Hourly
City: Halifax
Country: UK
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
The role of Customer Service and Sales Admin involves supporting customer relations and sales operations with a focus on efficiency and accuracy. Based in Halifax, this temporary position is ideal for someone who enjoys working in a fast-paced environment.
Client Details
Michael Page are working in partnership with this fantastic organisation in the FMCG sector. The company is known for its dedication to delivering high-quality products and fostering a professional yet approachable work environment.
Description
- Manage inbound customer enquiries via email and phone, ensuring prompt and accurate responses.
- Process sales orders efficiently, liaising with internal teams to ensure timely dispatch.
- Maintain up-to-date records of customer interactions and sales data.
- Assist with stock management and monitor inventory levels to avoid shortages.
- Coordinate with the sales team to support promotional activities and campaigns.
- Resolve customer complaints professionally, aiming for positive outcomes wherever possible.
- Prepare reports summarising sales performance and customer feedback for the management team.
- Support other administrative tasks as required within the Customer Service department.
Profile
A successful Customer Service and Sales Admin should have:
- Previous experience in a customer service or sales support role, ideally within the FMCG industry.
- Strong organisational skills and attention to detail.
- Knowledge of Sage would be advantageous.
- Proficiency with Microsoft Office and familiarity with CRM systems.
- Excellent communication skills, both written and verbal.
- A problem-solving mindset and the ability to handle challenging situations calmly.
- A proactive approach to work and the ability to manage multiple tasks effectively.
Job Offer
- An hourly rate of 16.20
- 28 days of holiday entitlement during the contract period.
- A supportive and professional working environment
- The opportunity to gain experience within the FMCG industry.
- On site parking
- Permanent opportunity.
