Customer Service Advisor
Posted 1 week ago by ELIS
Negotiable
Undetermined
Undetermined
Greater London, England, United Kingdom
Summary: The Customer Service Advisor role at Elis in Chatham involves providing exceptional customer care and managing a portfolio of customers for contract management. The position requires handling customer complaints, supporting internal service inquiries, and generating reports using Excel and Power BI. The ideal candidate will possess strong organizational skills and a passion for customer service, while also being proficient in Microsoft Office.
Key Responsibilities:
- Manage a portfolio of customers for contract management.
- Support an internal service inbox and handle customer and internal inquiries.
- Address customer complaints and complete KPI information for Key Account Managers.
- Run and manipulate customer reports within Excel and Power BI.
- Upload information into customer portals.
- Coordinate and support Key Account Managers with contractual paperwork.
- Work closely with key stakeholders including local and regional management teams.
- Participate in and support continuous improvement projects/workstreams.
- Support other teams during annual leave.
Key Skills:
- Excellent communication skills both verbal and written.
- Customer-centric mindset.
- Advanced knowledge of Microsoft Office, particularly Excel.
- Customer and solution-focused.
- Good attention to detail and ability to evaluate data effectively.
- High school diploma or relevant experience.
- Service or sales-based experience.
Salary (Rate): undetermined
City: Chatham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Chatham Full-time Permanent
About a Career With Elis
Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.
About The Role
We currently have an exciting opportunity for a Customer Service Advisor to join us at our Chatham site. As a Customer Service Advisor, you will be expected to provide an excellent customer care experience in meetings with customers and colleagues. Execute on customer issues (such as complaints) The ability to be flexible is a must. We are looking for someone who’s organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.
Your Mission at Elis
- Managing a portfolio of customers for contract management.
- Supporting on an internal service inbox and dealing with Customer and Internal enquiries.
- Dealing with customer complaints and completing KPI information for Key Account Managers.
- Running and manipulating customer reports within Excel and Power BI.
- Uploading Information into Customer Portals.
- Co-ordination and support Key Account Managers with contractual paperwork in line with company processes.
- Working closely with key stakeholders including local and regional management teams.
- Participate in and support continuous improvement projects/workstreams.
- Supporting other teams on Annual Leave.
What will make you stand out?
- Excellent communication skills both verbal and written.
- Displays a customer centric mind-set.
- Excellent working knowledge of Microsoft Office, Including Advanced Excel Skills.
- Customer and solution focused.
- Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.
Education And Experience
- High school diploma or relevant experience.
- Internal training on Elis services, systems and platforms (to be provided).
- Service or sales based experience.
What's on offer?
- 29 Days Holiday
- Employee Assistance Programme
- Company Pension
We offer a competitive salary and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment.
Interested? Then apply online!
Your contact person: Dominic Frimpong HR Coordinator Tel: dominic.frimpong@elis.com