Customer Service Advisor I
Posted 4 days ago by 1750848031
Negotiable
Undetermined
Undetermined
The Woodlands, Texas, United States
Summary: Our client is looking for a Customer Service Advisor I for a 3-6 month assignment in Waterway, TX. The role involves delivering excellent customer service through effective communication and order management in a fast-paced team environment. The advisor will be responsible for building relationships with customers, managing orders, and coordinating with various departments to resolve inquiries. Proficiency in Microsoft Office and experience with ERP systems, particularly SAP, are essential for this position.
Key Responsibilities:
- Builds sustainable relationships and trust with customer accounts through open and interactive communication.
- Delivers excellent customer service by being reliable, responsive, empathic & competent.
- Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department.
- Establishes and maintains effective communication with customers, responding to inquiries on orders, products, and assisting with general information.
- Sends shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload.
- Serves as primary point of contact with existing key accounts.
- Works with accounts from placement of order through delivery.
- Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing).
- Works closely with sales team to understand trends and identify growth opportunities and upcoming projects.
- Enters and manages non-conformance for their customer in a timely manner.
- Coordinates all internal communication to assigned accounts.
- Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.
- Supports coworkers in best practices and teamwork toward achieving exceptional customer experience.
- Acknowledges & processes new purchase orders within 24 hours.
- Portrays a positive and professional image of the company and self when interacting with customers and colleagues.
- Coordinates nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follows up to ensure resolution.
- Establishes and maintains effective communication with customers, responding to inquiries about products and assisting with general information.
- Manages and optimizes all processes under your responsibility taking into consideration Quality, Legality, and Food Safety (if applicable).
- Proactively communicates with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays.
Key Skills:
- 3-5 years of relevant work experience.
- English; bilingual is a plus.
- Proficient in Microsoft Excel, Microsoft Word, and Outlook.
- Experience with an ERP System; SAP preferred.
- Ability to resolve difficult and complex issues and to work with cross-functional departments.
- Demonstrate organizational skills.
- Demonstrate sense of urgency, flexibility, and adaptability.
- Proven ability to multi-task in a fast-paced and often high-stressed environment.
- Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise.
Salary (Rate): undetermined
City: Waterway
Country: United States
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Our client is seeking a Customer Service Advisor I to work within their facilities located in Waterway, TX, for a 3-6 months assignment.
This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.
Job Duties/Responsibilities:
• Builds sustainable relationships, and trust with customer accounts through open and interactive communication.
• Deliver excellent customer service by being reliable, responsive, empathic & competent.
• Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department.
• Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information.
• Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload.
• Serves as primary point of contact with existing key accounts.
• Works with accounts from placement of order through delivery.
• Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
• Works closely with sales team to understand trends and identify growth opportunities and upcoming projects.
• Enters and manages non-conformance for their customer in a timely manner.
• Coordinates all internal communication to assigned accounts.
• Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.
• Support coworkers in best practices and teamwork toward achieving exceptional customer experience.
• Acknowledge & process new purchase orders within 24 hours.
• Portrays a positive and professional image of the company and self with interacting with customers and colleagues.
• Coordinate nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Establishes and maintains effective communication with customers, responding to inquiries about products and assisting with general information.
• Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable).
• Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays.
Job Requirements
• 3-5 years or relevant work experience.
• English, Bi-lingual is plus
• Proficient in Microsoft Excel, Microsoft Word, and Outlook.
• Experience with an ERP System. SAP preferred.
• Ability to resolve difficult and complex issues and to work with cross-functional departments.
• Demonstrate organizational skills.
• Demonstrate sense of urgency, flexibility, and adaptability.
• Proven ability to multi-task in a fast-paced and often high stressed environment.
• Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise.
This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.
Job Duties/Responsibilities:
• Builds sustainable relationships, and trust with customer accounts through open and interactive communication.
• Deliver excellent customer service by being reliable, responsive, empathic & competent.
• Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department.
• Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information.
• Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload.
• Serves as primary point of contact with existing key accounts.
• Works with accounts from placement of order through delivery.
• Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
• Works closely with sales team to understand trends and identify growth opportunities and upcoming projects.
• Enters and manages non-conformance for their customer in a timely manner.
• Coordinates all internal communication to assigned accounts.
• Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.
• Support coworkers in best practices and teamwork toward achieving exceptional customer experience.
• Acknowledge & process new purchase orders within 24 hours.
• Portrays a positive and professional image of the company and self with interacting with customers and colleagues.
• Coordinate nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Establishes and maintains effective communication with customers, responding to inquiries about products and assisting with general information.
• Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable).
• Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays.
Job Requirements
• 3-5 years or relevant work experience.
• English, Bi-lingual is plus
• Proficient in Microsoft Excel, Microsoft Word, and Outlook.
• Experience with an ERP System. SAP preferred.
• Ability to resolve difficult and complex issues and to work with cross-functional departments.
• Demonstrate organizational skills.
• Demonstrate sense of urgency, flexibility, and adaptability.
• Proven ability to multi-task in a fast-paced and often high stressed environment.
• Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise.