Summary: As a Customer Service Advisor at Sodexo in Salford, you will serve as a proactive problem solver, ensuring exceptional customer experiences through high-quality service. Your role is vital in maintaining client satisfaction and loyalty by effectively managing inquiries and issues. You will work within established processes while identifying areas for improvement and adapting to changes. This position offers an opportunity to contribute meaningfully to the team and the organization.

Key Responsibilities:

• Accurately record details of callers, problems, and severity, ensuring Team Leaders are informed of potential issues.
• Respond quickly and efficiently to incoming communications in line with client service levels.
• Maintain attention to detail when obtaining and inputting information.
• Exhibit a clear and professional telephone manner.
• Achieve high customer and supplier satisfaction by applying logic and common sense to requests for assistance.
• Attend training and coaching sessions, incorporating necessary changes into duties and procedures.
• Identify potential areas for improvement and communicate them to the Team Leader.
• Demonstrate flexibility and adaptability to change.

Key Skills:

• Experience in providing helpdesk or call center service.
• Ability to develop productive working relationships with key customers and suppliers.
• Basic understanding of computer hardware, peripherals, and applications (e.g., networks, shared files and folders, report creation).
• Proficient keyboard skills.

Salary (Rate): 12.21

City: Salford

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other