Customer Service Administrator
Posted 1 week ago by Omega PLC
Negotiable
Undetermined
Undetermined
Thorne, England, United Kingdom
Summary: The Customer Service Administrator at Omega PLC will serve as the primary contact for external customers, ensuring a seamless and positive experience. This role involves order processing, query resolution, and collaboration with sales and quality teams. The position is offered on a nine-month fixed-term contract with potential for extension. The ideal candidate will be proactive and customer-focused, contributing to the company's commitment to excellent service.
Key Responsibilities:
- Provide fast, efficient, and professional support to customers and Area Sales Managers.
- Accurately process orders and quotes across various platforms.
- Handle customer complaints with empathy and efficiency.
- Collaborate with internal departments to resolve issues and improve service.
- Promote our products and services, including web ordering systems and marketing campaigns.
- Communicate with our external customers via telephone and email in a positive and professional manner.
Key Skills:
- Proven customer service experience.
- Strong communication skills, both verbal and written.
- Ability to process orders accurately and efficiently.
- Empathy and problem-solving skills for handling complaints.
- Collaborative mindset for working with internal teams.
- Familiarity with marketing campaigns and web ordering systems.
Salary (Rate): undetermined
City: Thorne
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
At Omega PLC, we are proud to be a market leader in the design, manufacture, and marketing of premium kitchen furniture. Our brands – including Mackintosh, Sheraton, Chippendale, English Rose, and NOVUS – are trusted by independent kitchen specialists, developers, and housebuilders across the UK. We have an exciting opportunity for a proactive, customer-focused Customer Service Administrator to join our team on a nine-month fixed-term contract, with the possibility of extension. In this role, you’ll be the first point of contact for our external customers, ensuring their experience with us is smooth, efficient, and positive. You’ll handle order processing, resolve queries, and support our sales and quality teams to deliver a first-class service.
Key Responsibilities:
- Provide fast, efficient, and professional support to customers and Area Sales Managers.
- Accurately process orders and quotes across various platforms.
- Handle customer complaints with empathy and efficiency.
- Collaborate with internal departments to resolve issues and improve service.
- Promote our products and services, including web ordering systems and marketing campaigns.
- Communicating with our external customers via telephone and email in a positive and professional manner.
Why Join Us? At Omega PLC, we’re committed to putting the customer first and getting it right the first time. You’ll be part of a supportive team that values continuous improvement, collaboration, and delivering results.