Summary: The Customer Service Administrator role at Scottish Water involves providing technical and administrative support for the delivery of new water and wastewater infrastructure. This position requires handling customer inquiries, data entry, and stakeholder engagement, primarily through remote work with occasional office attendance. The role emphasizes skill development in processing applications and ensuring timely responses to customer queries. Candidates should be committed to delivering excellent customer service and possess strong organizational skills.

Key Responsibilities:

• Call handling and being the first point of contact for customers via telephone, email, and online portal applications.
• Data entry and stakeholder engagement with both internal and external parties.
• Processing and programming applications for new connections within required timeframes.
• Responding to customer inquiries regarding the technical progress of their applications.
• Navigating a bespoke online system to update applications and manage workload.

Key Skills:

• High commitment to learning and developing new skills.
• Working understanding of Microsoft Office applications.
• Desire to deliver excellent customer service.
• Good communication, time management, and organizational skills.
• Strong numeric skills and ability to work collaboratively.
• Ability to adhere to agreed KPIs and SLAs.
• Capability to navigate a bespoke online system for work allocation.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other