Customer Service Administrator

Summary: The Customer Service Representative role at an engineering client in Barton Under Needwood involves managing a backlog of invoices and collaborating with customers and external agencies to resolve payment issues. The position requires excellent administrative skills and the ability to provide documented evidence to support cash collection efforts. The role is contract-based for six months, with a focus on improving performance through data analysis and customer interaction.

Key Responsibilities:

• Being the first contact for the business regularly via telephone, Teams, and email
• Liaise with Customers & Genpact to understand & collate issues to enable query resolution
• Resolving customer issues with orders/parts, e.g., rejections and non-conformance
• Collate & file PODs centrally & send to customers when requested
• Liaise with Customers & Customer Services Colleagues to resolve material and price variance issues
• Help reduce overdue debt by proactively dealing with issues in a timely manner
• Liaising with other internal departments within the company to resolve queries
• Updating and maintaining spreadsheets and trackers, as well as regularly utilising additional Microsoft Office programs
• Photocopying, scanning, and filing documents appropriately

Key Skills:

• Prior administrative experience
• Strong attention to detail
• Ability to work without supervision
• Excellent time management skills
• Exceptional communication and customer service skills
• Ability to manage confidential information
• Problem solver and resilient

Salary (Rate): undetermined

City: Burton-On-Trent

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other