Summary: The Customer Service Administrator role at Alcumus SafeContractor involves supporting administrative tasks crucial for maintaining compliance for contractors. The position requires attention to detail in updating insurance documents and managing welcome materials for customers. This is a fixed-term contract until June 2025, with the possibility of becoming permanent. The role is based in Cardiff and follows a hybrid working model.

Key Responsibilities:

• Review and verify the accuracy of insurance documents submitted by contractors.
• Update and maintain the contractor database with the latest insurance information.
• Communicate with contractors via email or phone to obtain missing or additional information as required.
• Ensure that all updates are completed accurately and in a timely manner.
• Print, pack, and send welcome packs and SafeContractor stickers to new and existing customers.
• Manage inventory of welcome pack materials and ensure supplies are reordered as necessary.
• Collaborate with other team members to support additional administrative tasks as needed.

Key Skills:

• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work independently and manage repetitive tasks efficiently.
• Good communication skills, both written and verbal.
• Previous administrative experience is preferred but not essential.
• High school diploma or equivalent.

Salary (Rate): undetermined

City: Cardiff

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other