Summary: The Customer Service Administrator role in Liverpool involves executing service tasks to ensure high-quality customer service while collaborating with the Customer Care team. The position requires responding to service queries, promoting digital self-service tools, and maintaining a seamless customer experience. The role is full-time and fixed-term for 12 months, offering opportunities for professional growth within a supportive team culture. Candidates should have experience in customer service, particularly in logistics or key account management.

Key Responsibilities:

• Respond promptly to service queries and implement solutions via Service Cloud and other platforms.
• Provide premium customer care to Global, Regional, and Local Key Accounts.
• Promote and support the adoption of digital self-service tools.
• Collaborate with internal teams to ensure a seamless customer experience.
• Stay updated on industry developments, company policies, and best practices.

Key Skills:

• Experience in customer service, preferably within logistics, shipping, or key account management.
• Strong communication and problem-solving skills.
• Ability to work efficiently in a fast-paced environment.
• A proactive and customer-focused approach.
• Strong IT skills.

Salary (Rate): undetermined

City: Liverpool

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other