Customer Service Administrator, Cardiff-UK

Empowering careers at ARJO At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too? This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Cutsomer Service Administrator

Type: Temporary- 31st March 2026

Location: Cardiff

Hours: 37

Job Purpose: For the direct administrative support of UK customer services as agreed by management.

Key Duties and Responsibilities:

• Sales order processing
• Arrange customer quotations and PAQ requests
• Arranging customer collections – warranty and returns
• Monitoring and distributing incoming work through the shared sales inbox
• Actioning customer enquiries
• Support LymphAssist customers and arranging necessary account paperwork
• Scanning and filing of orders, despatch notes, invoices and credits
• Support in complaint logging
• Answer incoming telephone calls and support customers appropriately
• Support with reception and switchboard cover during absence
• Collect daily despatch notes and process for invoicing
• Support in ad hoc RMA processes where required
• Follow up quotation leads via telephone and email
• Maintain a clean and organised office environment, general office housekeeping and ensuring communal areas are tidy
• Manage office supplies and equipment, ensuring adequate stock levels
• Manage incoming and outgoing mail including processing mail for royal mail collection when required
• Schedule meetings and appointments
• Performing data entry tasks and preparing regular reports for management review
• Any other tasks as required by Management

Quality System Duties and Responsibilities:

• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Knowledge/Skills/Experience:

• Good general education.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Personal Qualities:

• Excellent written and verbal communication skills are essential
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Ability to handle multiple tasks simultaneously and prioritise effectively.
• Strong problem-solving and decision-making skills.

Supervision/Management of Others:

• Not applicable

Internal and External Contacts:

• Any Internal Department Within The Company.
• All external customers and distributors.

Disclaimer: The above information in this description is intended to describe the general nature and level of work performed. It does not contain nor is it intended to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What We Will Offer In Return You will support our vision that great healthcare is always a collective first. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development, along with competitive package.

Why diversity matters to us IAt Arjo R&D department in Huntleigh Healthcare, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable , inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Where you make a difference To us it matters not only what we do, but also how we do it. There are four components of our culture: Diversity & Inclusion - we view diversity as a driver of innovation & a catalyst for our global growth Winning as a team - where members of our team are empowered to make decisions at the right level Leadership style - being visible, connecting with others and leading by example Our core values - Move from PowerPoint to Action, Take ownership, Create value and efficiency, Empower and work as one team, Encourage growth and leadership

Please be aware that by applying for this role, you are giving Huntleigh permission to store your information.

About Arjo At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges. For more information about Arjo visit www.arjo.com