Summary: The role of Customer Service Administrator involves providing essential support to customers within the financial services sector during a busy period. This fixed-term position focuses on processing customer requests, handling financial transactions, and resolving queries, all while maintaining accurate records. The role is based in the Manchester office of AJ Bell, a rapidly growing investment platform company. Candidates will gain valuable experience in a customer-focused environment while contributing to the company's commitment to excellent service.

Key Responsibilities:

• Processing customer requests
• Handling financial transactions
• Producing letters and emails
• Working efficiently with internal systems and maintaining accurate records
• Resolving customer queries via phone and email

Key Skills:

• Minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English
• Experience in a customer-focused environment
• Strong commitment to delivering excellent customer service
• Excellent attention to detail
• Proficient numerical skills
• Strong written and verbal communication skills
• Competent IT skills, including Word, Excel, and Outlook
• Ability to work to deadlines and under pressure, sometimes unsupervised

Salary (Rate): 24720

City: Manchester

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: fixed-term

Seniority Level: Entry Level

Industry: Finance