Customer Resolution Officer
Posted 1 week ago by West Kent Housing Association
Negotiable
Fixed-Term
Hybrid
Sevenoaks, Kent
Summary: The Customer Resolution Officer role involves managing customer complaints and feedback with empathy and adherence to company policies. This position requires collaboration with both internal colleagues and external stakeholders to ensure effective resolutions. The role is full-time, hybrid, and fixed-term for 12 months. The annual salary for this position is £35,895.
Key Responsibilities:
- Handle customer complaints and feedback with compassion and sensitivity.
- Collaborate with colleagues and external stakeholders to seek resolutions.
- Ensure compliance with company policies and procedures.
Key Skills:
- Strong communication and interpersonal skills.
- Ability to handle complaints effectively.
- Experience in customer service or resolution roles.
- Empathy and sensitivity in dealing with customer issues.
Salary (Rate): £35,895 yearly
City: Sevenoaks
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: undetermined
Industry: Other
Customer Resolution Officer (£35,895 per annum, hybrid, full time, 12 months fixed-term)
Job Role
We are looking for a customer resolution officer to join our team. Working with colleagues and external stakeholders, you will handle customer complaints and feedback with compassion and sensitivity, seeking the right resolution for our customers in accordance with policies and procedures click apply for full job details