Summary: The Customer Relations Officer role in Hounslow involves managing GDPR Subject Access Requests for Social Care and Special Education Needs services. The position requires collaboration with the Customer Relations Team Lead and Senior Officers to provide effective customer care and respond to various enquiries. This is a hybrid role with a full-time commitment, emphasizing compliance with data protection regulations. The contract is temporary, lasting until June 2025, with potential for extension.

Key Responsibilities:

• Handle GDPR Subject Access Requests within statutory timeframes.
• Provide clarity, advice, and support for internal and external enquiries.
• Assist in the design and delivery of training related to Subject Access Requests.
• Support logging, progress chasing, and coordinating information related to complaints and requests.
• Respond to complex requests and draft detailed responses.

Key Skills:

• General awareness of General Data Protection Regulations and Data Protection Act 2018.
• Understanding of record retention processes for Social Services and Special Educational Needs.
• Knowledge of best practices in handling complaints and customer feedback.
• Experience with Freedom of Information and Environmental Information Requests.

Salary (Rate): 23.77

City: Hounslow

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other