Customer Relations Executive - London
Posted 1 week ago by deverellsmith
£45,000 Per year
Undetermined
Undetermined
Kensington, England, United Kingdom
Summary: The Customer Relations Executive role at a leading luxury property developer in Chelsea, London, involves managing the full customer journey from initial inquiry to key handover. The position requires close collaboration with the Head of Sales and Customer Care to ensure exceptional client experiences across high-end residential, retail, and logistics projects. This is a 12-month contract with the potential for extension. The role offers exposure to prestigious developments and a professional team environment.
Key Responsibilities:
- Manage and guide customers through the entire sales journey
- Handle reservations and maintain up-to-date CRM records
- Coordinate closely with internal teams, including Customer Care and Sales
- Ensure a smooth and professional handover process
Key Skills:
- Experience in property sales or customer relations, ideally within the high-end/luxury sector
- Excellent communication and organisational skills
- Strong attention to detail and a customer-first approach
- Proficient in using CRM systems
Salary (Rate): £45,000 yearly
City: Chelsea
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Customer Relations Executive - Luxury Property Developer
Location: Chelsea, London
Salary: £45,000 basic
Contract: 12 month (potential to be extended)
Hours: Monday to Friday
A leading high-end property developer with over 1.6 million sq ft delivered across the UK and UAE is looking for a Customer Relations Executive to join their dynamic team. This is a fantastic opportunity to work across luxury residential, retail, and logistics developments and gain exposure to some of the most prestigious projects in the market.
As Customer Relations Executive, you'll play a key role in managing the full customer journey - from initial enquiry to key handover. You'll work closely with the Head of Sales and Customer Care to ensure every client receives an exceptional experience.
Key Responsibilities
- Manage and guide customers through the entire sales journey
- Handle reservations and maintain up-to-date CRM records
- Coordinate closely with internal teams, including Customer Care and Sales
- Ensure a smooth and professional handover process
What We're Looking For
- Experience in property sales or customer relations, ideally within the high-end/luxury sector
- Excellent communication and organisational skills
- Strong attention to detail and a customer-first approach
- Proficient in using CRM systems
What's On Offer
- Opportunity to work with a highly regarded luxury developer
- Exposure to prestigious developments and a collaborative, professional team
- Potential for the role to become permanent