Summary: The Customer Quality Engineer role focuses on enhancing vehicle characteristics to meet customer expectations, particularly in the areas of Squeak & Rattle and water ingress. This position involves leading investigations into quality issues and collaborating with various teams throughout the vehicle development process. The engineer will employ hands-on problem-solving techniques and methodologies to ensure high-quality standards are maintained. Occasional travel to the West Midlands is required as part of the role.

Key Responsibilities:

• Lead investigations into attribute concerns related to Squeak & Rattle, body sealing, and water leaks.
• Collaborate with Manufacturing, Engineering, and suppliers to establish root causes of quality issues.
• Utilize 8D methodology for problem-solving and investigation processes.
• Work cross-functionally throughout the vehicle design, development, manufacturing, and launch phases.
• Ensure vehicle refinement meets customer expectations and differentiates from competitors.
• Manage strategy, methods, targets, testing, detection, and resolution for NVH attributes.

Key Skills:

• Automotive/Engineering degree or equivalent experience.
• Strong planning and organizational skills.
• Demonstrable problem-solving experience, including Root Cause Analysis and 8D methodologies.
• Ability to lead cross-functional teams and manage complex projects.
• Proficient in quality tools (8D, Fishbone, FTA, PDCA, 5Y).
• Experience with data analysis and MS Office applications.
• Excellent communication and negotiation skills.
• Full UK driving licence.

Salary (Rate): undetermined

City: Liverpool

Country: undetermined

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other