Summary: The Customer Outcome Testing Analyst role at Canada Life UK involves planning, designing, and executing customer outcomes testing to ensure that clients receive favorable results from the company's products and services. The analyst will collaborate with various teams to assess customer journeys, identify issues, and provide recommendations for improvement while adhering to regulatory standards. This position is integral to enhancing customer experience and mitigating risks associated with poor outcomes. The role requires a strong background in quality assurance testing, particularly within the financial services sector.

Key Responsibilities:

• Plan and design test cases for customer outcomes testing with required detail and accuracy.
• Collaborate with cross-functional teams to understand business requirements and customer journeys.
• Execute the testing plan and identify, analyze, and report defects affecting customer experience.
• Assess the adequacy of outcomes and suggest improvements for identified weaknesses.
• Identify areas of risk and escalate appropriately to prevent consumer harm.
• Communicate effectively with stakeholders and provide clear test reports and recommendations.
• Collate thematic findings to improve consistency and quality in customer outcomes testing.
• Follow best practices for quality assurance testing and stay updated on industry trends.

Key Skills:

• Experience in quality assurance testing, preferably in financial services.
• Strong knowledge of customer outcomes testing methodologies and tools.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to work independently and in a team in a dynamic environment.
• Attention to detail and quality orientation.
• Advanced written and oral communication skills.
• Strong stakeholder management skills.
• Proactive approach to changing circumstances and demands.
• Customer-focused mindset aimed at delivering exceptional outcomes.
• Degree level education or relevant professional qualification/experience.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Finance