Customer Operations Programme Manager
Posted 2 days ago by Clarion
£56,461 Per year
Fixed-Term
Hybrid
Manchester, Lancashire
Summary: The Customer Operations Programme Manager will lead the operational efforts of the Home Ownership team, focusing on driving performance and managing multiple operational programmes. This role requires strong programme management skills to ensure timely delivery of actions and visibility of performance metrics. The manager will collaborate with stakeholders to address operational issues and produce informative reports to communicate progress effectively. A detail-oriented approach and experience in project governance are essential for success in this fast-paced environment.
Key Responsibilities:
- Lead operational initiatives for the Home Ownership team.
- Manage and track progress of multiple operational programmes.
- Ensure timely delivery of actions and maintain performance visibility.
- Build strong relationships with stakeholders for effective collaboration.
- Address operational issues swiftly and resolve them confidently.
- Produce clear and engaging reports on performance and priorities.
- Maintain high operational standards with a focus on customer needs.
- Work within brand guidelines and internal standards.
Key Skills:
- Substantial experience in managing multiple programmes.
- Strong grasp of project and programme governance.
- Excellent communication and influencing skills.
- Ability to collaborate across teams effectively.
- Attention to detail and adherence to brand guidelines.
- Experience in a fast-paced operational environment.
Salary (Rate): £56,461 per annum
City: Manchester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Other
Detailed Description From Employer:
Location: Hybrid/London or Manchester Salary: London - 48,987 - 61,234 per annum / National - 45,168 - 56,461 per annum Hours: 36 per week Contract Type: Fixed Term Contract until November 2026 We're looking for a Customer Operations Programme Manager to take the operational lead for our Home Ownership team and play a pivotal role in driving performance across the department. In this role, you'll be at the heart of multiple operational programmes, expertly managing and tracking progress to ensure actions are delivered on time and performance is always visible and well understood. Your ability to maintain accurate oversight and strong programme management will be essential in sustaining high operational standards, while keeping customer needs firmly at the centre of every decision. You'll work closely with key stakeholders, building strong relationships to ensure collaboration is effective and operational issues are addressed swiftly, escalated appropriately, and resolved with confidence. Producing clear, engaging and informative reports will be a core part of your work, helping teams understand performance, progress and priorities at a glance. You'll bring substantial experience in managing multiple programmes in parallel, a strong grasp of project and programme governance, and a proven ability to communicate, influence and collaborate across teams. An eye for detail, alongside experience of working to brand guidelines and internal standards, will ensure everything you deliver is both impactful and consistent. If you thrive in a fast-paced environment and enjoy bringing structure, clarity and momentum to complex operations, this is an opportunity to make a real difference. If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -?dive in and find out more. At Clarion Housing Group, we support the responsible use of AI. Closing Date: Monday 19th January 2026 at midnight. Interviews will take place in early February 2026. This is a hybrid role with a base location at our offices in London or Manchester. Candidates will be expected to work from the office at least 2 days a week. If you live outside the M25, your salary will be based on your location and aligned to the National pay scale. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Applicants must be able to travel across the region as required. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.