Customer Journey Designer - 6 Months

Summary: The Customer Journey Designer role involves enhancing the customer experience for an international company's UK partner based in Bristol. The position requires designing, creating, and evaluating customer interactions while supporting the delivery of the Customer Experience Strategy. The role is hybrid, allowing for two days of remote work each week, and focuses on utilizing customer insights to drive service improvements. Candidates must have experience in customer journey mapping and strong analytical skills.

Key Responsibilities:

• Support delivery of the Customer Experience Strategy priorities and business commitments.
• Plan, initiate, develop, and support actions to reinforce customer centricity.
• Work to reduce overall complaints received.
• Use customer insight analytics to drive change and improve user service.
• Ensure meaningful complaints data informs customer insight for service improvements.
• Improve customer journey mapping processes from a digital standpoint.

Key Skills:

• Experience in customer experience journey mapping.
• Strong systems skills, including Excel, CRM, and digital insights software.
• Ability to quickly engage with ongoing projects.
• Strong team player with effective communication skills.

Salary (Rate): £26

City: Bristol

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other