Summary: The role of Customer Digital Services Advisor involves engaging with customers in bank branches to promote online banking and digital services. Advisors will act as experts in mobile banking apps and assist customers in utilizing digital channels effectively. The position requires strong customer service skills and offers full training, with no prior experience necessary, although experience in a customer-facing role is preferred. The contract is for 6 months, requiring full-time commitment in the London area.

Key Responsibilities:

• Engage with customers in bank branches to promote online banking and digital services.
• Act as an expert in mobile banking apps and assist customers in using online facilities.
• Encourage customers to utilize the bank's digital channels.
• Provide high-level customer service and support.
• Travel to different branches as required, with expenses paid.
• Participate in training and coaching sessions.

Key Skills:

• Proven solid customer service skills.
• Previous experience in a customer-facing role is ideal.
• Coaching or training experience is highly desirable.
• Excellent communication skills.
• Flexibility to travel up to 1 hour from home.

Salary (Rate): 400

City: London

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Finance