Summary: The role of a Customer Digital Services Advisor involves engaging with customers in a bank branch to promote online banking and digital services. The position requires strong customer service skills and offers full training on digital services, with no prior experience necessary. The contract is for 6 months, and the advisor will likely work across two branches. The role is full-time, requiring five days a week in the Glasgow area.

Key Responsibilities:

• Engage with customers in the bank to promote online banking and digital services.
• Act as an expert in mobile banking apps and assist customers in using online facilities.
• Encourage customers to utilize the bank's digital channels.
• Provide high-level customer service and support.
• Travel to different branches as required, with expenses covered.

Key Skills:

• Proven solid customer service skills.
• Previous experience in a customer-facing role is ideal.
• Coaching or training experience is highly desirable.
• Excellent communication skills.
• Flexibility to travel up to 1 hour from home.

Salary (Rate): 59000

City: Glasgow

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Finance