Summary: The role of Customer Digital Services Advisor involves engaging with customers in a bank branch to promote online banking and digital services. The advisor will act as an expert in mobile banking apps, assisting customers in utilizing digital channels effectively. This position requires strong customer service skills and offers full training, making it suitable for candidates with or without prior banking experience. The contract is for 6 months, with full-time hours in the Glasgow area.

Key Responsibilities:

• Engage with customers in the bank branch to promote online banking and digital services.
• Act as an expert in mobile banking apps and assist customers in using online facilities.
• Encourage customers to utilize the bank's digital channels.
• Provide training and coaching on digital and technology services.
• Travel to different branches as required, with expenses paid.

Key Skills:

• Proven solid customer service skills.
• Previous experience in a customer-facing role is ideal.
• Coaching/training experience is highly desirable.
• Excellent communication skills.
• Flexibility to travel up to 1 hour from home.

Salary (Rate): 400

City: Glasgow

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Entry Level

Industry: Finance