Summary: The role of Customer Digital Services Advisor involves engaging with customers in a bank branch to promote online banking and digital services. The position requires strong customer service skills and the ability to coach customers on using digital banking tools. Full training will be provided, and the role is based in Glasgow for a duration of six months. The position is classified as inside IR35, requiring work through an umbrella company.

Key Responsibilities:

• Engage with customers in the bank branch to promote online banking and digital services.
• Act as an expert in mobile banking apps and assist customers in utilizing online facilities.
• Encourage customers to adopt the bank's digital channels.
• Provide training and coaching to customers on digital and technology services.
• Travel to different branches as required, with expenses covered.

Key Skills:

• Proven solid customer service skills.
• Previous experience in a customer-facing role is ideal.
• Coaching or training experience is highly desirable.
• Excellent communication skills.
• Flexibility to travel up to 1 hour from home.

Salary (Rate): £400

City: Glasgow

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Finance