Summary: The Customer Facing Online Banking Advisor role involves engaging with customers in bank branches to promote online banking and digital services. The position requires strong customer service skills and offers full training, making it suitable for candidates with or without prior banking experience. This is a full-time, fixed-term contract for six months, based in the Shrewsbury area. The role includes a competitive salary and benefits such as holiday and pension contributions.

Key Responsibilities:

• Engage with customers in branches to promote online banking and digital services.
• Act as an expert in mobile banking apps and assist customers in utilizing online facilities.
• Encourage customers to use the bank's digital channels.
• Provide training and coaching on digital and technology services.
• Travel to different branches as required within a one-hour radius.

Key Skills:

• Proven solid customer service skills.
• Previous experience in a customer-facing role is ideal.
• Coaching or training experience is highly desirable.
• Excellent communication skills.
• Flexibility to travel up to 1 hour from home.

Salary (Rate): 59000

City: Shrewsbury

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: fixed-term

Seniority Level: Entry Level

Industry: Finance