Customer Experience Specialist - Commercial Banking
Posted 4 days ago by Huntswood
Negotiable
Inside
Hybrid
Knutsford, Cheshire, UK
Summary: The Customer Experience Specialist at Huntswood will provide expert guidance to clients navigating changes in financial products and payment services. This role involves breaking down complex processes into clear explanations and delivering high-quality service through various communication channels. The position requires an initial in-office training period, followed by a hybrid working arrangement. The role is based in Knutsford, Cheshire, with a focus on supporting high-profile customers during a pivotal period of change.
Key Responsibilities:
- Provide expert guidance to clients on financial products and payment services.
- Break down complex processes into clear, accessible explanations.
- Deliver high-quality service through phone, chat, and email interactions.
- Engage professionally with customers to reassure and empower them.
- Participate in training and transition to a hybrid working model after initial training.
Key Skills:
- Experience providing expert customer guidance within financial services.
- Experience in a training or coaching role within financial services.
- Ability to translate complex processes into understandable explanations.
- Confidence in handling escalated or sensitive customer interactions.
- Strong communication skills across multiple channels.
- Detail-oriented and tech-savvy (MS Office, internal systems).
- Background in commercial banking is a plus.
Salary (Rate): £192 Daily
City: Knutsford
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Ready to elevate your customer service career? Join Huntswood and become the go-to expert supporting high-profile customers through a pivotal period of change-helping them feel confident, informed, and fully equipped to move forward.
What You'll Be Doing:
As a Specialist member of the customer experience team, you will provide expert guidance to clients navigating changes to their financial products and payment services.
Leveraging your training experience, you will break down complex processes into clear, accessible explanations, ensuring customers fully understand.
Through professional engagement across phone, chat, and email, you will deliver a high-quality service experience that reassures, supports, and empowers customers throughout every interaction.
Where You'll Work:
You'll join the client's newly refurbished, campus-style headquarters in Knutsford-designed to foster collaboration and high performance. Following an initial 3 week in office training period, you'll then transition to 1 office day a month. Please note the client site is only accessible by car.
Key Details:
Start Date: 29th June 2026
Day Rate: £192 (This is only available to individuals working via Husp Umbrella company, we can assist you with this)
Location: Knutsford, Cheshire (Training full time in office then moving to working from home, with 1 day a month in office)
Hours: 35 hours per week, Monday to Friday, shifts between 8am-7pm
Contract: Initial contract till end of December 2026 with potential for future opportunities
Why Join Huntswood?
- Work with a leading financial brand on a high-profile project
- Gain valuable experience in a professional, fast-paced environment
- Build a long-term relationship with Huntswood and unlock future roles
- Be part of a company that values people, integrity, and excellence
What We're Looking For:
- Experience providing expert customer guidance within financial services, ideally involving complex product or payment-related queries
- Experience working in a training or coaching role within financial services
- Proven ability to translate complex processes or regulatory information into clear, understandable explanations for customers
- Confidence handling more senior, escalated, or sensitive customer interactions with professionalism
- Strong communication skills across multiple channels, including phone, live chat, and email, with the ability to adapt tone and approach to each customer
- Background in commercial banking is a plus
- Detail-oriented and tech-savvy (MS Office, internal systems)
About Huntswood: Huntswood, a ResultsCX Company, is an organisation born of the desire to make a positive difference and key to that are people in the organisation.
Huntswood offers the chance to build your experience in a professional, fast-paced environment working with major organisations, along with long-term opportunities to collaborate on future projects that will help you grow your skills and develop your career.
So, if you want to join this growing team of excellent associates and make a positive difference apply now!
'It's not just about what we do, but the way we do it. And it's our values that make us special.'
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.