Customer Experience Manager (CX)
Posted 1 day ago by Experis
Negotiable
Inside
Hybrid
Sheffield, Yorkshire, UK
Summary: The Customer Experience Manager (CX) role is based in Sheffield and involves hybrid working arrangements. This position is initially a 5-month contract with the possibility of extension. The role offers a competitive daily pay rate ranging from £650 to £730, with payment processed via an umbrella company.
Key Responsibilities:
- Manage and enhance customer experience strategies.
- Collaborate with cross-functional teams to improve service delivery.
- Analyze customer feedback and implement improvements.
- Develop training programs for staff to enhance customer interaction.
- Monitor and report on customer satisfaction metrics.
Key Skills:
- Proven experience in customer experience management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively in a hybrid environment.
- Experience with customer feedback tools and methodologies.
Salary (Rate): £730 Daily
City: Sheffield
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Customer Experience Manager (CX)
Customer Experience Manager (CX)
The location of the role is Sheffield (hybrid working).
The duration of the contract is 5 months initially (with extension).
The pay rate on offer is £650 - £730 per day (via Umbrella) click apply for full job details