Customer Experience Manager (CX)
Posted 1 day ago by Experis
Negotiable
Inside
Hybrid
Sheffield, Yorkshire
Summary: The Customer Experience Manager (CX) role is based in Sheffield and offers a hybrid working arrangement. This position is initially contracted for 5 months, with the possibility of extension. The role focuses on enhancing customer experiences within the organization.
Key Responsibilities:
- Manage and improve customer experience strategies.
- Collaborate with cross-functional teams to enhance service delivery.
- Analyze customer feedback and implement necessary changes.
- Develop training programs for staff to improve customer interactions.
- Monitor and report on customer satisfaction metrics.
Key Skills:
- Proven experience in customer experience management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively in a hybrid environment.
- Experience with customer feedback tools and methodologies.
Salary (Rate): £730 Daily
City: Sheffield
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Customer Experience Manager (CX)
Customer Experience Manager (CX)
The location of the role is Sheffield (hybrid working).
The duration of the contract is 5 months initially (with extension).
The pay rate on offer is £650 - £730 per day (via Umbrella) click apply for full job details