Customer Enquiries Officer - 30834

Summary: In this role as a Customer Enquiries Officer, you will provide exceptional customer service by addressing requests for information under the Freedom of Information Act and Environmental Information Regulations, while engaging with a diverse range of external customers. The position offers opportunities for personal career development and requires a proactive approach to learning and responding to incidents. You will work in a hybrid environment, balancing in-office and remote work, with a focus on inclusivity and employee wellbeing. This is a fixed-term position with potential for extension based on performance and funding.

Key Responsibilities:

• Respond to requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Provide customer service to a diverse range of external customers from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support during incidents.
• Manage and prioritize reactive workloads effectively.
• Engage in training and development opportunities to enhance customer service and IT skills.
• Collaborate with team members to handle public and political engagement, complaints, and executive correspondence.

Key Skills:

• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office applications, especially Outlook, Word, and Excel.
• Strong organizational and time management abilities.
• Positive and proactive attitude towards learning new IT processes and systems.
• Experience in customer service or a related field.
• Awareness of environmental matters and relevant legislation.

Salary (Rate): undetermined

City: Worthing

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other