Customer Enquiries Officer - 30834

Summary: In this role as a Customer Enquiries Officer, you will provide exceptional customer service by addressing requests for information under the Freedom of Information Act and Environmental Information Regulations, while engaging with a diverse range of external customers. The position offers opportunities for personal career development and requires a proactive approach to learning new IT processes. You will work in a hybrid arrangement, with a significant portion of your time spent in the office, and will be involved in incident response duties as part of your responsibilities. This fixed-term role is designed to enhance your knowledge of environmental matters while developing your customer service skills.

Key Responsibilities:

• Address requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Provide customer service to a diverse range of external customers from public, commercial, and political sectors.
• Engage in incident response duties and provide business continuity support during incidents.
• Participate in training and develop IT skills, particularly in Microsoft Office and Outlook.
• Balance and prioritize reactive workloads while maintaining a positive and proactive attitude.

Key Skills:

• Excellent communication skills in writing, over the phone, and in person.
• Proficient in Microsoft Office applications, especially Outlook and Excel.
• Strong organizational and time management skills.
• Ability to learn new IT processes and systems confidently.
• Awareness of environmental matters and relevant legislation such as the Freedom of Information Act.

Salary (Rate): undetermined

City: Worthing

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other