Customer Enquiries Officer - 30834

Summary: The Customer Enquiries Officer role involves providing exceptional customer service by addressing requests under the Freedom of Information Act and Environmental Information Regulations, while also handling inquiries from various external customers. This position offers opportunities for personal development and exposure to public-sector operations, with a flexible working arrangement that includes a hybrid model. The role requires incident response duties and emphasizes inclusivity and a healthy work-life balance. Training and support will be provided to ensure success in the position.

Key Responsibilities:

• Respond to requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Handle inquiries from diverse external customers, including public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support during incidents.
• Coordinate and manage a high volume of information requests efficiently.
• Engage in training and development opportunities to enhance customer service and IT skills.
• Maintain accurate data systems and ensure compliance with relevant regulations.
• Support a healthy work-life balance and contribute to a diverse team environment.

Key Skills:

• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.
• Ability to learn new IT processes and systems quickly.
• Excellent organizational and time management skills.
• Positive, proactive attitude with a strong work ethic.
• Passion for environmental issues and awareness of relevant legislation.
• Experience in a remote corporate environment and familiarity with Microsoft Teams.

Salary (Rate): undetermined

City: Worthing

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other